We accept all returns of unopened, unworn items that are initiated within Fourteen (14) days of the postmarked delivery date. Here are the exact details:
What does the return process include?
To initiate a return, please follow these steps:
Contact Customer Support:
Reach out to our customer support team at [Customer Support 'firstname.lastname@example.org' or '1.888.242.6166'] to request a Return Authorization (RA) number. This number is essential for us to track and process your return.
Item(s) must be in their original, unopened packaging.
We will provide a free return label via email for you to print and ship the package
How long does the return process take?
We kindly request that you allow 1-2 weeks for your return to be processed from the date we receive the returned item(s). During this time, our team will inspect and evaluate the product to ensure it meets our return criteria.
How do you know if your jewelry is eligible for a return?
In order for a return to be considered, the following conditions must be met:
The item(s) must be returned in their original, unopened packaging. We cannot accept returns for products that have been opened or used due to hygiene and safety concerns.
Within the Return Period:
Returns must be initiated within 14 days of the postmarked delivery date. Please note that any returns requested outside of this timeframe will not be accepted.
What happens if you receive the wrong item?
We will process your exchange immediately with no questions asked
Inspection and Approval
Once we receive your returned item(s), our team will inspect them to ensure they meet our return policy criteria. If your return is approved, we will process the refund or exchange according to your preference.
What are your options after returning the jewelry?
You will receive a store credit for the full amount of the purchase price.
If you prefer, we can exchange the returned item(s) for a different product of equal or lesser value. Any price differences will be adjusted accordingly.
We can also offer a refund for the purchase, this will not include the shipping or warranty cost.
The following items are not eligible for returns:
Opened or Used Products:
Items that have been opened or used, due to hygiene and safety concerns.
If you have any questions or concerns regarding our return policy, please do not hesitate to contact our customer support team at Support@bodyjewelry.com or 954-933-2259. We are here to assist you and ensure a smooth return process. By shopping with Bodyjewelry.com, you acknowledge and agree to abide by our return policy as outlined above. We reserve the right to update or modify this policy as necessary, and any changes will be posted on our website.