Frequently Asked Questions

Once an order is placed, our support system automatically sends a confirmation email to the customer. If you haven’t received the email yet, that means, either the confirmation email is in your spam folder or the email ID you provided at checkout was incorrect. We recommend you recheck the email ID from your order page, if it is incorrect or you are still unable to find the solution, please email support@bodyjewelry.com or call us at 954-933-2259. We will be in touch promptly to get it solved.

Unfortunately, we are unable to cancel an order that has been shipped! Once an order is shipped, that means, the product has already left our warehouse. What you can now do is request a refund and return the product unopened following our company return policy here. You may contact us at support@bodyjewelry.com for the refund request. However, note that the shipping cost is non-refundable!

If your order has not been shipped yet, you can contact us within 30 minutes and we will adjust it accordingly.

Certainly, you can. Login to your dashboard, go to the order page, and cancel it. You may as well contact us immediately within 30 minutes to get it canceled in case of any inconvenience.

A product is shipped, which means, we have handed over the product to our delivery partner. It will now be their responsibility to deliver the product to your door. Once you receive the product, we call it “Delivered”.

Yes, you can track your ordered product by using the tracking number you have been provided. You may as well visit our official website and access this page to track the current location of your product in real-time. Note that the carrier system may take up to 24 hours to activate your tracking number.

Not really, it is not a requirement. However, your credit card address must match your billing address.

Basically, we take 24-48 hours to process every order and ship the product the following day. However, the 14KT gold jewelry shipping may take an additional day to be processed. Note that we do not ship orders on weekends or holidays.

Do not get confused with the terms “Delivered” and “Shipped”! Your package is shipped means it got packaged and dropped off to our delivery partner. Soon, they will deliver the product to your door, please keep tracking it.

If your tracking data shows the status “delivered”, yet you haven’t received it, don’t worry. You should now:

• Wait for another business day as it may arrive soon. Sometimes, the carriers mark the packages as “delivered” prematurely.
• Double-check your shipping address as well to make sure you provided accurate information at checkout.
• Contact your local USPS post office for further assistance regarding the details of the delivery.

Please note that BodyJewelry.com is not liable for mis-delivered packages, incorrect addresses, or stolen items. Thank you for your understanding!

Well, get in touch with us ASAP through email: support@bodyjewelry.com or call us at 954-933-2259. We will take care of the rest.

We barely have anything to do at this point as we have already shipped your product. However, when the package is returned to us, we will be able to reship it to your desired address which may be subject to additional costs.

Yes, we do ship our products worldwide. You will have the options to choose from at checkout.

We offer almost all types of materials for piercing jewelry. Here are some common types that you can explore and purchase from our website:

• 14KT and 18KT Gold.
• Implant Grade 23 Titanium.
• 316L Surgical Steel.
• Acrylic.

Yes, you have to be careful of choosing piercing jewelry material if you are someone with metal allergies. You can choose Titanium or surgical-grade stainless steel piercing jewelry to avoid any infections or inconvenience.

Gauge refers to the overall thickness of a piercing. You can see different gauge sizes including 20ga, 16ga, 14ga, etc. Notably, 14ga = 1.6 mm, 20ga = 0.8 mm and that is how it can be measured. Always make sure that you know the gauge you are being pierced with to choose appropriate jewelry.

It will depend on which type of piercing you have undergone to determine the appropriate gauge size. Here are standard gauges for different types of piercing:

• 20ga & 22ga: Nose Hoops, Earrings, and Nose Studs.
• 18ga: Nose Piercings.
• 16ga: Helix, Daith, Tragus, Snug, Anti-Tragus, Septum, Conch, Monroe, Flat.
• 14ga: Nipple Ring, Belly Ring, Tongue Ring, and Industrial.

Make sure that you know the gauge that you were pierced with, or contact your piercer for the information to avoid any issues

Length denotes the extent of the piercing, more specifically, it refers to how long your piercing is. You should have clear knowledge about the length of your piercing to select the proper jewelry that will leave enough space for comfort. Note that the balls, gem, or piercing backing are not included in the length.

The length of the jewelry varies based on different types of piercing, anatomy, and placement. Here is an overall standard for length:

• Tongue: 16 mm (5/8")
• Belly: 10 mm (3/8")
• Septum: 8-10 mm
• Rook, Tragus, Helix, Daith, Conch: 6-10 mm
• Lip, Monroe, Labret: 8-10 mm
• Industrial: Varies
• Nipple: 12-16 mm (1/2" - 5/8")

Well, we do offer quite a good number of sizes for gem or ball taking into account the type of piercing you may have:

Earrings

• 2-3 mm (2nd, 3rd Lobe Piercings)
• 4-6 mm (1st Lobe Piercings)
• 7-10 mm (1st Lobe Piercings, Larger Stud)

Nose Studs

• 4 mm (Very Large)
• 3 mm (Large)
• 2 mm (Average)
• 1.5 mm (Extra Small)

It Indicates the inner wearable surface of jewelry for piercing.

It varies, however, you can get a general idea about choosing the correct diameter for your piercing from the below list:

• Septum: 8-10 mm
• Helix: 8-10 mm
• Nose Hoops: 7-11 mm
• Conch: 10-12 mm

If your order product is damaged by any means in transit, we will replace it with another. Please contact us at: support@bodyjewelry.com.

Yes, you have to be careful of choosing piercing jewelry material if you are someone with metal allergies. You can choose Titanium or surgical-grade stainless steel piercing jewelry to avoid any infections or inconvenience.

Yes, you can return any product or exchange one with another. However, keep in mind that the package must remain unopened. You may check our return policy here or reach out to us for further clarifications.

We apologize for the inconvenience and would like you to confirm that it was not an error when you ordered the item. If it is not, get in touch with us at support@bodyjewelry.com with clear pictures of the delivered product and a screenshot of your order page indicating the actual product that you ordered. We will resolve the problem.