Frequently Asked Questions
FAQs on Orders
What should I do if I placed an order but didn't receive a confirmation email?
Can I cancel my shipped order?
What should I do if I ordered the wrong item?
Can I cancel an order if the product is yet to be shipped?
FAQs on Shipping
What is the difference between “Shipped” and “Delivered”?
I haven’t received my product yet. Is it possible to track my package?
Does my shipping and billing address need to be the same to order a product from Body Jewelry?
Why has my package yet to be shipped?
Why am I yet to receive my package even though I got an email saying it has been shipped?
What should I do if the tracking information says "delivered" but I haven't received the product?
- Wait for another business day as it may arrive soon. Sometimes, the carriers mark the packages as “delivered” prematurely.
- Double-check your shipping address as well to make sure you provided accurate information at checkout.
- Contact your local USPS post office for further assistance regarding the details of the delivery.
Please note that BodyJewelry.com is not liable for mis-delivered packages, incorrect addresses, or stolen items. Thank you for your understanding!
If my order has been confirmed but not yet shipped and there's an error in the shipping address, what can I do?
What should I do if my package has already shipped but there's an error in the address?
Do you ship worldwide?
FAQs on Sizing & Material
What piercing materials does Body Jewelry offer?
- 14KT and 18KT Gold.
- Implant Grade 23 Titanium.
- 316L Surgical Steel.
- Acrylic.
I have allergies, do I have to be careful about choosing the piercing jewelry material?
What does "gauge" refer to in piercing?
How do I determine the appropriate gauge for my piercing?
- 20ga & 22ga: Nose Hoops, Earrings, and Nose Studs.
- 18ga: Nose Piercings.
- 16ga: Helix, Daith, Tragus, Snug, Anti-Tragus, Septum, Conch, Monroe, Flat.
- 14ga: Nipple Ring, Belly Ring, Tongue Ring, and Industrial.
Make sure that you know the gauge that you were pierced with, or contact your piercer for the information to avoid any issues
What does the term "length" signify in piercing?
How do I decide on the suitable length for my piercing?
- Tongue: 16 mm (5/8")
- Belly: 10 mm (3/8")
- Septum: 8-10 mm
- Rook, Tragus, Helix, Daith, Conch: 6-10 mm
- Lip, Monroe, Labret: 8-10 mm
- Industrial: Varies
- Nipple: 12-16 mm (1/2" - 5/8")
What are the available sizes for the gem or ball?
- 2-3 mm (2nd, 3rd Lobe Piercings)
- 4-6 mm (1st Lobe Piercings)
- 7-10 mm (1st Lobe Piercings, Larger Stud)
Earrings
- 4 mm (Very Large)
- 3 mm (Large)
- 2 mm (Average)
- 1.5 mm (Extra Small)
Nose Studs
What does "diameter" mean in terms of piercing?
How do I choose the correct diameter for my piercing?
- Septum: 8-10 mm
- Helix: 8-10 mm
- Nose Hoops: 7-11 mm
- Conch: 10-12 mm